1.1. Supplier: Operator of the TRI VODY resort – hereinafter referred to as the „operator“.
1.1.1 The operator provides accommodation, catering, congress, relaxation and additional services, which it provides to the client for a fee.
1.2. Customer: The person ordering hotel services, hereinafter referred to as the "client".
1.3. The contractual relationship between the operator and the client arises from the moment the client receives an email from the operator about the "reservation confirmation".
2.1 These general terms and conditions (hereinafter referred to as "GTC") apply to the provision of services by the operator TRI VODY Do Doliny, 031 01 Liptovský Mikuláš – Demänová, RecAd, sro, Company ID: 36 624 900, VAT ID: SK2021824134, (hereinafter referred to as the "Operator"), to the payment and cancellation conditions of reservations made by clients, to the use of the online reservation system, as well as to all other rights and obligations arising from the legal relationship arising from the reservation of services of the cottage settlement.
2.2 The client is entitled to use the services of the cottage settlement only if he agrees to the GTC. The client is advised, in his own interest, to familiarize himself with these GTC before making a reservation. When repeatedly using the services of the cottage settlement, the client is obliged to always familiarize himself with the current version of the GTC. The operator reserves the right to unilaterally change these GTC, and the change to the GTC is effective from the date of their publication on the operator's website.www.trivody.sk. By confirming the price offer / reservation, the client expresses unreserved consent to these GTC and their annexes. At the client's request, the operator can send the currently valid and effective version of the GTC to the client in the form of an e-mail message containing a link to the currently valid and effective version of the GTC to the client's e-mail address provided by the client upon first contact with the cottage settlement and making a reservation according to these GTC.
2.3 By agreeing to these GTC, the client declares that he/she has reached the age of at least 18 years and is capable of acquiring rights and assuming obligations in his/her own name.
2.4 The client has the option to book services via the online internet booking system available on the operator's website. www.trivody.skor by telephone, email reservation or through third parties (e.g. Booking.com, CK).
2.5 The client is obliged to follow the accommodation rules of the operator, which are available on the website, throughout the entire stay. www.trivody.sk.
3.1 A reservation can be made in your own name or on behalf of a third party.
3.2 When booking, the client has the opportunity to search for currently available accommodation capacities in the cottage settlement according to the requirements specified in the online booking on the operator's website. www.trivody.sk(arrival date, departure date, etc.) at the prices listed directly during online booking on the relevant website after entering the client's requirements in the form located there or contacting the operator of the cottage settlement directly by e-mail or telephone.
3.3 When making a reservation, after selecting all the data for the beginning and end of the stay, additional services, etc., the client fills in all the required data (name and surname, address, telephone contact, email contact, number of persons, in the case of children, their age at the time of the planned stay, the stay package they are interested in). The operator is obliged to process a direct order as soon as possible (the nearest working day) after receiving it and subsequently confirm the order to the customer, send an update or reject it.
3.4 The client can find information about additional services, as well as the possibility of accommodation with a pet, on the website of the cottage settlement operator.www.trivody.sk.
3.5 Payment for the stay can be made by bank transfer to the operator's bank account. If the client chooses the form of payment by bank transfer, the operator will send the client a document "payment details" by e-mail containing data on the services selected by the client, the client's name and surname, reservation number, date of arrival and departure, number of persons and in the case of children their age, price of the stay, information on what is included in the price of the stay, payment terms, cancellation terms and the like. The document "payment details" is also the basis for the payment of the services selected by the client, indicating the operator's bank details for the purposes of making the payment, the variable symbol, information on the due date. If the correct variable symbol number is not provided, it is not possible for the operator to assign the client's payment, and therefore the payment made in this way is considered not made. The due date for the services selected by the client is usually 3 business days from the date of delivery of the document "payment details" to the client. The operator reserves the right to individually determine a different payment period than that stated in the previous sentence. In the event of failure to pay the price properly and on time (in the correct amount with the correct variable symbol and within the payment period), the preliminary reservation is cancelled by the operator and the client's right to the preliminary reservation expires, while the client does not have the right to any financial or non-financial compensation or compensation for damage. After the client has paid for the selected services, the client is sent information by e-mail about the confirmation of his reservation with the reservation number. The reservation becomes valid and mutually binding after the funds are credited to the operator's account.
3.6 The assigned reservation number serves as a confirmation of the reservation, as contact information for making any changes or cancellations of the reservation and as confirmation upon arrival. For this reason, the client is obliged to keep the reservation number safe.
3.7 The use of a gift voucher and the reservation of such a stay is only possible in writing, via an email sent to recepcia@trivody.sk (contact details in Article 6 of the GTC).
4.1 When providing the price for a stay to the client, the operator follows dynamic pricing and currently valid promotions. The price is based on the number of people and their age at the time of stay, and depends on the occupancy and the date of stay for which the client requests a price offer. The exact price for a stay for a specific date is defined in the operator's reservation system.
4.1.1 The validity of the price offer is until the specific period of the option, which is associated with each preliminary reservation from the moment of its creation by the operator and is a non-binding price offer, i.e. it does not represent the client's right to the services (capacity) and price selected by him.
4.1.2 If, by the time the client's confirmation of interest is delivered to the operator, the possibility of booking the services selected by the client (capacity, etc.) or the price changes, the operator will send the client information about the possibility of booking being terminated or a new price offer, and if the client is not interested in the change, communication between the client and the operator, as well as the demand and offer, will cease, and the client will not be entitled to any financial or non-financial compensation or damages.
4.2 The price stated in the booking confirmation is binding. The price may be changed in the event of a change in the number of persons or the scope of the ordered services only with the consent of the operator.
4.2.1 The client is not entitled to a price reduction if the accommodation promotion was put on sale after the confirmation of his reservation.
4.2.2 Discounts and promotions cannot be combined or cumulated unless otherwise stated.
5.1 By confirming the reservation, the client agrees to make payment for the reserved stay in favor of the operator. The client is obliged to make payment for the reserved stay in advance by making a deposit in the amount specified in the “payment details” document (unless the client and the operator agree otherwise) in the case of direct booking by phone or by email sent to the client at the email address provided.
5.2 The hotel operator has the right to request an advance payment from the client up to 100% of the price of all ordered services during the stay, due 3 days after the reservation confirmation. The reservation becomes binding when the advance payment is credited to the operator's account.
5.3 The advance payment for ordered and confirmed services must be made no later than 3 days from the receipt of the advance invoice/document "payment details", otherwise the reservation is considered canceled. Payment can be made:
5.3.1 By transfer to the account: ČSOBa.s., IBAN SK57 7500 0000 0040 1007 0879, SWIFT code: CEKOSKBX, indicating the variable symbol - reservation number.
5.3.2 By payment card - the client provides the name of the holder, reservation number, card expiration date, payment card number and written consent to use.
5.3.3 Payment can also be made in cash or by credit card directly at the cottage settlement if the stay is booked less than 3 days before the planned arrival. In the event of payment by bank transfer less than 3 days before arrival, the operator reserves the right to request the client to immediately send a confirmation of payment in order for the reservation to be considered confirmed. After successful receipt of the advance payment, the client will be informed of the receipt of the payment and, upon request, an invoice for the received advance payment will be issued to the client.
5.4 Bank fees associated with the payment of the price for services reserved by the client are borne in full by the client.
5.5 The price for accommodation and related services includes value added tax in accordance with the relevant legal regulations. The price does not include local tax, which the client is obliged to pay directly at the relevant accommodation facility according to the local tax rates in force in accordance with the relevant legal regulations at the time of the client's stay in the relevant accommodation facility.
5.6 The service invoice (tax document) is issued to the client on the day of departure directly at the cottage settlement. In the event that the client wishes to issue a tax document in the form of an invoice issued in favor of a legal entity or a natural person - entrepreneur, he is obliged to inform the operator of this fact when making a reservation by entering it in the "notes" item in the online reservation system, where he will provide the exact and correct billing data of the legal entity (business name, registered office, company ID, VAT number, VAT number, registration in the commercial register, bank details) or the natural person - entrepreneur (business name, place of business, company ID, VAT number, registration in the trade or other register, bank details) to the operator. Changes after payment for the stay are not possible.
6.1 Any changes to the reservation by the client can only be made in writing by email to recepcia@trivody.sk When requesting a change to a reservation, the client is always required to provide the name and reservation number assigned and sent to the client when making the reservation.
6.1.1 If the client requests a change to a confirmed reservation that cannot be accommodated by the operator due to capacity or other operational reasons, the operator is not obliged to accommodate the client's request to change the confirmed reservation and the operator has the right to reject the client's request, while the client is not entitled to compensation for damages or any other financial or non-financial performance from the operator.
6.2. Cancellation fees
The operator has the right to charge cancellation fees for cancelled and/or non-arrival stays, namely:
60 or more days before arrival, the cancellation fee is €50.
59 – 31 days before arrival, the cancellation fee is 50% of the total amount of the stay
30 or less days before arrival, the cancellation fee is 100 % of the total amount of the stay
For a cancelled stay in the !Be tariff with cancellation option, the fee is always 100% of the total amount of the stay.
6.2.1 By paying the deposit for the stay, the client agrees to the above cancellation conditions, which are published in the GTC on the website. www.trivody.sk and the customer is obliged to familiarize themselves with them before placing an order.
6.3 In the event of a client's failure to show up for the reserved stay, the resort operator is entitled to a cancellation fee of 100 % from the price of the ordered and confirmed services.
6.4 In the event of the client's withdrawal from the contract and cancellation of the reservation or in the event of the client's partial withdrawal from the contract and partial cancellation of the reservation or the client's failure to show up for the reserved stay in the case of promotional stays, the operator of the cottage settlement is entitled to a cancellation fee of 100 % from the price of the ordered and confirmed services.
6.5 In the event of the client's withdrawal from the contract and cancellation of the reservation, or partial withdrawal of the client from the contract and partial cancellation of the reservation, or failure to start the stay, the operator will send the client a written or e-mail notification of the operator's claim to the cancellation fee and its amount in accordance with these GTC within 14 days from the date of the client's withdrawal from the contract and cancellation of the reservation, or from the date of the client's partial withdrawal from the contract and partial cancellation of the reservation, or from the date of the start of the stay in the event of the client's failure to start the stay. By confirming the order and expressing agreement with these GTC, the client agrees and acknowledges that the operator is entitled, in the event of the client's withdrawal from the contract and cancellation of the reservation, or partial withdrawal from the contract and partial cancellation of the reservation, or failure to start the stay, to unilaterally set off the client's claim for the refund of the price of the stay paid by the client when making the reservation of the stay against the operator's claim for the payment of the cancellation fee in the amount specified in these GTC in the amount in which these claims are covered, while the amount exceeding the mutual claims of the client and the operator in favor of the client will be paid by the operator to the client by bank transfer to the client's bank account from which the payment of the price of the stay was made when booking the stay, within 30 business days from the day following the day of the client's withdrawal from the contract and cancellation of the reservation, or partial withdrawal from the contract and partial cancellation of the reservation, or failure to start the stay. Bank fees associated with refunding the price of the client's stay are borne by the client.
6.6 The decisive day for determining the number of days when calculating cancellation fees is the day of delivery of the written withdrawal from the contract and cancellation of the reservation (delivery by post to the operator's address or by email to recepcia@trivody.sk).
6.7 In the case of purchasing cottage settlement services in the form of a Gift Voucher without booking a specific date with a validity period of a maximum of 1 year, the operator requires a deposit of 100% from the total price of the ordered services. The gift voucher becomes valid at the time of crediting the full amount of the deposit to the operator's account number. After receiving the payment, the operator is obliged to deliver the gift voucher to the client electronically or by post within 48 hours. Contacts: Tel: +421 905 255 000, email: recepcia@trivody.sk , website: www.trivody.sk, Address: TRI VODY, Do Doliny 590/14, 031 01 Liptovský Mikuláš – Demänová
6.7.1 When ordering services, the contracting parties agree on the exact price, scope of services and duration, the validity of which is contractual and unchangeable.
6.7.2 The Gift Voucher can be used once and in full value. It cannot be exchanged for cash. The Client is obliged to indicate the Gift Voucher number during the reservation process and subsequently present it in person upon arrival at the hotel/use of another service provided by the Operator.
6.7.3 Services purchased in the form of a Gift Voucher are not subject to cancellation conditions and are governed by the contractual terms and conditions arising when ordering the services and the subsequent agreement between both parties.
6.7.4 After the expiration of the validity period of the Gift Voucher, the client loses the right to the provision of rights arising from the issued Gift Voucher, without the right to a refund of the price of the goods and/or services for which the Gift Voucher was issued.
6.8 In the event of non-use of the reserved services for any reason on the part of the client or the person who is to be a participant in the stay, or without stating the reasons (non-arrival), the client shall not be entitled to any financial or non-financial compensation, substitute performance or compensation for damages.
6.9 Change or cancellation of a reservation by the operator
6.9.1 If, for reasons on the operator's side (operational reasons, capacity reasons, etc.), it is not possible to provide the client or participants of the stay with the reserved services in whole or in part after confirming the reservation, the operator shall immediately inform the client of this fact by email to the email address provided by the client when making the reservation or by telephone with a proposal for resolving the situation.
6.9.2 If the client accepts the operator's offer, he or she is not entitled to any further financial or non-financial compensation or damages.
6.9.3 If the client does not accept the operator's offer, the client's reservation is cancelled and the operator will refund the client the price of the reserved services in the same way as the client made the payment for the reserved services, depending on the form of payment chosen by the client when booking the stay, within 14 days from the day following the day of cancellation of the reservation.
6.9.4 The operator is not obliged to provide the client or participants of the stay with the reserved services at all or to the agreed extent in the event of the occurrence of circumstances excluding liability. Circumstances excluding liability are obstacles that occurred independently of the operator's will, which prevent the fulfillment of its obligations and it cannot be reasonably assumed that the operator would have averted or overcome this obstacle or its consequences, nor that it could have foreseen this obstacle at the time of the occurrence of the contractual relationship, i.e. obstacles of so-called force majeure (natural disasters, strikes, war conflicts, catastrophes, supply disruptions, etc.), which are not under the operator's control and which prevent or disrupt the fulfillment of the operator's obligations. In the event of the occurrence of a so-called force majeure circumstance, the operator is obliged to inform the client of this fact without delay, also indicating the expected duration of its duration. In such a case, the operator and the client will agree on the method of resolving the situation individually. However, the client is not entitled to compensation for any damage incurred as a result of circumstances excluding liability. In connection with the current situation surrounding COVID-19 and its persistence even at the time of providing stays, the operator will react in the event of restrictions being issued regarding the travel ban or the scope of service provision as before and offer clients more options for resolving confirmed booked stays. One of them will be the transfer of the advance payment to an open date with an arrival date by 30.09.2022, including in the event of a total lockdown.
7.1 In case of any ambiguities or questions that arise during the reservation, the client is entitled to contact the reception of the cottage settlement by phone at the following number: +421 905 255 000 or by email: recepcia@trivody.sk.
7.2 If the hotel operator discovers damage, theft of inventory, failure to report minibar consumption after the client's departure, the operator is entitled to settle these receivables from the client's credit card after notifying the client. If the operator does not have the client's credit card details, he will request payment by email, in which he will send the payment details for the payment of the amount.
7.3 The contractual relationship between the client and the operator ends on the day of his departure by paying the final bill (taking into account the bill for all services consumed or goods purchased during the stay and deducting any advance payment) in the domestic currency. The client settles the bill by cash payment in the domestic currency, by credit card or by invoice - by transfer to the account after prior agreement based on the issuance of an invoice.
7.3.1 In the event that the client does not pay the final bill, the operator is entitled to retain all items that the client brought into the accommodation facility.
7.4 The client is responsible for all damage caused by him to the cottage settlement during his stay. In the event that the damage was caused by a child, his legal representative is responsible. The operator is entitled to claim from the client all damage caused by the client's behavior that results in damage to the property of the cottage settlement.
7.5 The Operator is entitled to terminate and withdraw from the contract with immediate effect and without the client's right to a refund if:
7.6 Upon arrival, the client is obliged to follow the valid accommodation rules of the cottage settlement. The accommodation rules are available at the accommodation unit and on the website. www.trivody.sk
8.1 If the client discovers the reasons and facts that may be the subject of a complaint, he is obliged to file a possible complaint immediately without undue delay with the operator, namely at the establishment where the service was provided. In the interest of the rapid processing of the complaint, it is necessary for the client to submit documents on the provision of the service when filing a complaint (copy of the order, bill, invoice, etc.) if such a document is available. If the nature of the service complained of requires it, it is necessary for the client to also submit the item that he alleges to be defective when filing a complaint. The operator or another responsible employee shall record the client's complaint in the complaint protocol, stating the objective circumstances of the complaint. The operator or an employee authorized by him is obliged, after careful examination, to decide on the method of handling the complaint and immediately submit the complaint with all supporting documents to the operator, who is obliged to handle the complaint immediately, or in more complex cases within 3 days. If this is not possible, the operator is obliged to notify the customer of the deadline for handling the complaint, which may not be longer than 30 days.
8.2. In the area of accommodation services, the customer has the right to free, proper and timely remedying of deficiencies, i.e. replacement or addition of minor equipment within the scope of the Decree of the Ministry of Tourism of the Slovak Republic No. 419/2001 Coll. In the event that it is not possible to eliminate technical defects in the accommodation unit and if the operator cannot provide the client with other, alternative accommodation and the accommodation unit will be rented to the customer despite these deficiencies, the customer has the right to an appropriate discount on the price according to the valid price list or cancellation of the contract before the overnight stay and refund of the paid deposit by bank transfer based on the issued documents (consent to refund of the overpayment).
8.2.1. Refund of the paid advance payment in cash is excluded.
8.3 In the event that, due to a unilateral decision of the operation, there is a significant change in the accommodation compared to the confirmed accommodation in the contract and the client does not agree with the alternative accommodation, he/she also has the right to cancel the contract before the overnight stay and return the deposit paid by bank transfer.
8.3.1. Refund of the paid advance payment in cash is excluded.
8.4 The client is obliged to file a complaint immediately, without undue delay. The right to file a complaint shall lapse if it is not filed within 15 days from the date on which the client became aware of the facts that could have given rise to the complaint.
8.5 The client is obliged to provide objective information regarding the service provided. If the nature of the matter so requires, the client must allow the staff of the cottage settlement access to the space rented to him for temporary accommodation in order to be able to verify the justification of the complaint.
9.1 The Operator processes personal data in accordance with the requirements of the REGULATION OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL.
9.2 All information regarding the processing of personal data (GDPR) is available on the website www.trivody.sk or here: Privacy Policy – Tri Vody Demänovská Dolina
10.1 These GTC and legal relationships arising on their basis are governed by the laws of the Slovak Republic.
10.2 If any provision of these GTC is or becomes invalid, ineffective or unenforceable, such invalidity, ineffectiveness or unenforceability shall not affect the validity and effectiveness of the other provisions of these GTC.
10.3 By confirming the reservation, the client expresses his/her agreement with these GTC and undertakes to comply with them. The operator reserves the right to change these GTC. The obligation to provide written notification of changes to the GTC is fulfilled by placing the changed GTC on the operator's website. www.trivody.sk.
10.4 Any dispute arising from these GTC or legal relationships arising on their basis, including a dispute over the interpretation of these GTC, if an amicable resolution of the dispute is not achieved between the parties to the legal relationship, will fall within the jurisdiction of the Slovak courts.
10.5 These GTC enter into force and effect on 1.9.2025